Patient Registration Representative
Full-Time • Fairbanks, AK
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Job Title: Patient Representative
Schedule: 8:30 a.m. – 5:00 p.m.
Location: The Surgery Center of Fairbanks
Schedule: 8:30 a.m. – 5:00 p.m.
Location: The Surgery Center of Fairbanks
We’re looking for a motivated, detail-oriented individual to join our fast-paced, team-centered ambulatory surgery center. We offer training and support to help you succeed in a role that directly impacts patient care.
Why Work at SCF?
The Surgery Center of Fairbanks (SCF) is a nationally recognized, Joint Commission-accredited multi-specialty facility serving interior Alaska. Our team changes lives through advanced surgical care and exceptional service. Learn more: SCF Video
Key Responsibilities:
Scheduling & Insurance
- Schedule surgeries and pre-op visits
- Verify insurance and obtain prior authorizations
Financial Counseling & Admitting
- Review estimated costs and insurance coverage with patients
- Set up payment plans and collect co-pays/deductibles
- Confirm insurance/demographic info on surgery day
- Obtain necessary forms and patient signatures
Reception & Front Desk
- Answer and route phone calls
- Greet patients, provide paperwork, and notify staff
- Monitor visitors and vendor sign-ins per HIPAA
- Prepare and assemble charts and scan records
Qualifications:
- Friendly, team-oriented, and professional demeanor
- Strong communication, customer service, and problem-solving skills
- Comfortable in a fast-paced, multitasking environment
- Ability to promote a positive facility image to patients and the public
Education & Skills:
- High school diploma or GED
- Basic office or administrative training preferred
- Good computer and typing skills
- Strong attention to detail, accuracy, and reliability
Preferred:
- Experience in patient financial counseling or ambulatory surgery centers (ASC)
Physical Requirements:
- Able to sit, stand, or walk for extended periods
- Must have good hearing and vision for phone and computer use
Frequent Contacts With: Patients, families, physicians, insurers, vendors, and clinical staff
OUR MISSION
To honor a commitment to excellence and compassion in surgical outpatient care. Using contemporary ideas and techniques, we will provide our patients the highest quality of care based on the following principles:
1. Meet the health care needs of our community regardless of race, religion, sex or ability to pay
2. Maintain the highest standard of ethical care for all surgeons and staff by strict adherence to moral values, honesty, and integrity in all our behavior
3. Seek to always create cost-effective solutions to minimize the financial burden on those we treat and their families.
4. Provide the highest level of outpatient surgical care with modern state of the art practices.
OUR FACILITY
The Surgery Center of Fairbanks opened on November 20, 2010. Since then, the facility has treated thousands of Interior Alaska residents with a wide range of health conditions. We specialize in outpatient surgery, where surgical procedures are performed and patients are allowed to go home the same day. We are the only free-standing fully dedicated outpatient surgical facility in the Fairbanks area. We specialize in patient care using modern technology and digital electronic interfaces. We create an environment where the patient is our number one priority. We are owned and operated by Alaskans and we are your neighbors and friends. We understand the issues that face all Alaskans when they need surgery and we are proud to play a role if they require our services.
The Surgery Center of Fairbanks works with all health government programs such as Medicare, Medicaid, Denali Kidcare, TriCare, and the Veterans Administration. We accept all private insurance carriers and we guarantee to work with any patient to minimize the financial strain that some surgical procedures may require.
Most surgical specialties are performed at our facility: urology, orthopedics, ophthalmology, neurosurgery, general surgery, ear nose and throat, podiatry, gynecology, chronic pain procedures, and gastroenterology. We have a fully dedicated pediatric procedure room for children to make their experience easier.
In summary, The Surgery Center of Fairbanks exists to provide a level of efficiency and care dedicated fully to our patients. We take extreme pride in making that our mission. It is owned by Alaskans, it is run by Alaskans, and its only goal is to take care of Alaskans.
2. Maintain the highest standard of ethical care for all surgeons and staff by strict adherence to moral values, honesty, and integrity in all our behavior
3. Seek to always create cost-effective solutions to minimize the financial burden on those we treat and their families.
4. Provide the highest level of outpatient surgical care with modern state of the art practices.
OUR FACILITY
The Surgery Center of Fairbanks opened on November 20, 2010. Since then, the facility has treated thousands of Interior Alaska residents with a wide range of health conditions. We specialize in outpatient surgery, where surgical procedures are performed and patients are allowed to go home the same day. We are the only free-standing fully dedicated outpatient surgical facility in the Fairbanks area. We specialize in patient care using modern technology and digital electronic interfaces. We create an environment where the patient is our number one priority. We are owned and operated by Alaskans and we are your neighbors and friends. We understand the issues that face all Alaskans when they need surgery and we are proud to play a role if they require our services.
The Surgery Center of Fairbanks works with all health government programs such as Medicare, Medicaid, Denali Kidcare, TriCare, and the Veterans Administration. We accept all private insurance carriers and we guarantee to work with any patient to minimize the financial strain that some surgical procedures may require.
Most surgical specialties are performed at our facility: urology, orthopedics, ophthalmology, neurosurgery, general surgery, ear nose and throat, podiatry, gynecology, chronic pain procedures, and gastroenterology. We have a fully dedicated pediatric procedure room for children to make their experience easier.
In summary, The Surgery Center of Fairbanks exists to provide a level of efficiency and care dedicated fully to our patients. We take extreme pride in making that our mission. It is owned by Alaskans, it is run by Alaskans, and its only goal is to take care of Alaskans.
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